Facilities & Maintenance Manager / Director

We are recruiting for an experienced Facilities & Maintenance Leader to oversee property maintenance, building operations, and service teams for an established, privately held real estate ownership and management company with a diverse portfolio of residential and commercial properties.

This is a highly visible leadership opportunity reporting directly to company leadership, with responsibility for maintaining property standards, developing and leading maintenance personnel, managing outside vendors, and ensuring consistent service delivery across multiple locations.

Highlights

• Leadership Opportunity: Oversee maintenance and facilities operations across a portfolio of residential and commercial properties, with direct exposure to company ownership.
• Broad Operational Scope: Responsibility spanning building systems, preventive maintenance, team leadership, vendor management, budgets, and property improvements.
• Direct Impact: Play an important role in improving operational efficiency, service responsiveness, building performance, and the overall tenant and resident experience.
• Local Portfolio: Manage properties throughout the Greater Boston area, with regular travel between locations rather than an extensive regional or national territory.
• Ownership & Accountability: Opportunity to help shape maintenance practices, establish consistent standards, and proactively address operational challenges.

Key Responsibilities

Property Maintenance & Facilities Operations

• Oversee day-to-day maintenance and facilities operations across multiple residential and commercial buildings.
• Establish and maintain preventive maintenance programs, property inspection schedules, and service standards.
• Monitor building systems, including HVAC, plumbing, electrical, boilers, mechanical equipment, and life safety systems.
• Identify emerging maintenance issues, prioritize repairs, and recommend practical, cost-effective solutions.
• Coordinate larger repairs and improvement projects to minimize disruption and maintain property quality.

Team Leadership & Service Management

• Lead, supervise, coach, and develop maintenance and service personnel across the portfolio.
• Establish daily and weekly priorities, coordinate work orders, and ensure timely completion of maintenance requests.
• Partner closely with onsite property managers to address resident and commercial tenant concerns.
• Provide technical guidance, evaluate workmanship, and promote a culture of accountability, responsiveness, and quality service.
• Coordinate outside contractors and service providers, including vendor selection, scheduling, and performance oversight.

Financial & Operational Management

• Develop, manage, and monitor maintenance operating budgets and related expenses.
• Oversee labor utilization, overtime, materials, contractor costs, and vendor relationships.
• Identify opportunities to improve efficiency, control costs, and strengthen long-term property performance.
• Ensure compliance with applicable building codes, safety regulations, inspection requirements, and company standards.
• Coordinate emergency maintenance response and ensure appropriate procedures are in place for urgent or after-hours issues.
• Provide regular updates to ownership regarding property conditions, maintenance priorities, staffing, expenses, and recommended improvements.

Qualifications

• Experience in multifamily residential, commercial, mixed-use, hospitality, retail, or related property maintenance and facilities operations.
• Supervisory or team leadership experience, with demonstrated ability to manage maintenance personnel and multiple competing priorities.
• Strong technical knowledge of building mechanical systems, preventive maintenance, and general property repairs.
• Experience overseeing multiple properties, building operations, or geographically distributed maintenance teams strongly preferred.
• Proven ability to manage operating expenses, coordinate vendors, and make sound maintenance and repair decisions.
• Strong interpersonal and communication skills, with the ability to work effectively with property managers, tenants, residents, contractors, and senior leadership.
• A proactive, solutions-oriented management style with strong organizational skills, sound judgment, and personal accountability.
• Comfortable maintaining a visible, hands-on presence at properties while effectively delegating work and leading through others.
• Relevant technical certifications in HVAC, electrical, plumbing, boilers, or other building systems are a plus.
• Valid driver’s license, ability to travel locally between properties, and availability to support emergency maintenance needs.

Confidential search

Additional information about the organization and portfolio will be shared with qualified candidates during the recruiting process.